With the rapid penetration of Internet communication technologies across the globe, the possibility for individuals to seek out others for advice and know-how has dramatically increased. Individuals may now cross organizational boundaries to communicate efficiently with others regardless of time and space (Hinds & Kiesler, 1995). As a result, many organizations are in the process of implementing intranet-based communication tools, such as electronic discussion networks, to promote knowledge sharing across internal organizational boundaries (Alavi & Leidner, 1999; Davenport & Prusak, 1998; Fulk & DeSanctis, 1995). Investments in these technologies are driven by the assumption that knowledge is the most valuable resource of the firm and that new knowledge is created through the recombination and exchange of existing knowledge (Kogut & Zander, 1992;
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